Medical records retrieval software for personal injury firms.

Medical records, retrieved on your timeline.

DocHound is medical records retrieval software for law firms. It checks each authorization before it goes out, sends the request to the right department, and tracks follow-ups until the records arrive, so paralegals spend less time chasing records.

Request a demoSee how it works

Now in early testing with personal injury firms.

Records requests stall in three places.

  • The authorization has a gap

    A missing signature, an expired date, or a provider name that does not match sends the whole request back, and the wait starts over.

  • The request goes to the wrong place

    Hospitals and practices take records requests through specific departments and methods. Sent to the wrong one, a request sits unread.

  • Nobody follows up

    Without a tracked deadline, a request that was never answered looks the same as one that is on its way.

Medical record request management and tracking: check, send, follow.

One pipeline for medical records retrieval, from the signed authorization to the records in your file.

Step 1
Check

Catch errors early

Authorization form

  • Client name (complete)
  • Date range (complete)
  • Provider name (complete)
  • Signature (complete)

We review your authorization form and flag what needs fixing before you send.

Step 2
Send

To the right department

Request routed

  • Regional Medical Center (complete)
  • ROI department (complete)
  • Method: secure fax (complete)

We route each request to the exact department and method that hospital or provider uses.

Step 3
Follow

Until records arrive

Request timeline

  • Day 1Request sent (complete)
  • Day 15Status check (complete)
  • Day 25Escalation letter (complete)
  • Day 31Fee-reduction notice
  • Day 61Final demand

Later steps only go out if the records have not arrived.

We track deadlines, send follow-ups and escalation letters, and keep the request moving until the records arrive.

Received

Records in hand

Records received

Delivered to your matter

The records are delivered to your matter, ready for your team to use.

Illustrative example

Read the full process

What changes for your firm and your paralegals.

  • Fewer rejected requests

    Problems with the authorization are flagged before the request leaves your office.

  • Faster records

    A complete request and steady follow-up leave fewer reasons for delay.

  • Clear request tracking

    See the status, the next deadline and the full history of every medical records request in one place, so the schedule does not live in one person’s spreadsheet.

  • Minimal security burden

    Built to keep the load on your firm's IT and security review light.

    How we approach security

One request, start to finish.

A paralegal uploads a signed authorization for a client’s hospital records. DocHound flags that the signature is missing, and the form is fixed before anything is sent. The request then goes to the hospital’s release-of-information department by the method that hospital uses. If the records have not arrived, a status check goes out on day 15 and an escalation letter on day 25, and the team can see what was sent and what is due next. That schedule is an example; each firm sets its own.

Read the full process

Guides for paralegals and firms

Interested in a demo? Let’s connect.

Now in early testing with personal injury firms. We will walk through DocHound on a sample matter.

Request a demo